Chargebacks, handled for you.

When a customer disputes a charge, our in-house team processes the chargeback with you, from first notice to resolution.

Chargeback management

Dispute alerts

Evidence

Resolution

Supported 24/7/365 by our team

What you get

Chargeback management, built for how you sell.

Dispute alerts

Know when a charge is disputed.

Evidence

We tell you what's needed and help you submit it.

Resolution

Our team works the case through to the end.

Prevention

Guidance to help you avoid future disputes.

Why ndms

No second provider, no second login, no second support line.

Chargebacks handled by our own team, not an outside vendor

Cards and ACH, online, mobile and in store, on one account

Underwriting, setup and support handled by our in-house team

Support available 24/7/365 at 310.997.0100

One team

Questions about chargeback management? Call the team that runs your account.

Underwriting, setup, support and chargebacks, all handled in-house, 24/7/365.

PLACEHOLDER

“I sent one receipt and never thought about that dispute again.”

Ryan Gallagher · eCommerce retailer · Louisville, KY

Questions

Who handles my chargebacks?+

Our in-house customer service team processes chargebacks for you.

What do I need to provide?+

Usually a receipt or proof of delivery. Our team will tell you exactly what's needed.

Can I use it with my other ndms products?+

Yes. Everything runs on one platform, with one account and one report.

Who do I call with a question?+

Our in-house team, 24/7/365 at 310.997.0100.

Our team is available 24/7/365.