Home / Support
Available now

Talk to a person.
Real help.

One team handles everything about your account, from your first question to your thousandth deposit. Here's how to reach us.

Call us
310.997.0100
Answered 24 hours a day, 365 days a year.
Call now →
Email us
support@ndmscorp.com
For statements, documents and non-urgent questions.
Send an email →
New to ndms?
Apply online
Start your merchant application from any device.
Start application →
Your team

Every function is in-house.

The people who approve your account are the same company that answers your calls. Nothing gets handed off to a vendor you've never heard of.

A customer is disputing a charge from last month.
We've got it. Send us the receipt and we'll take it from here.
Customer service
Account adjustments, merchant billing questions and account activity reporting.
Chargebacks
Chargeback processing from the first notice through resolution.
Technical services
Integration support for terminals, gateways, POS and multi-channel setups.
Underwriting
Your application reviewed by our own underwriters, not a third party.
Boarding
Your account configured and set live by the same company that approved it.
Risk
Ongoing monitoring that keeps you and your customers protected.
In their words

What merchants say about our team.

PLACEHOLDER
“Every time we call, we get someone who actually helps. That's why we've stayed.”
MDMaya DelgadoRestaurant owner · Phoenix, AZ
PLACEHOLDER
“They handled a chargeback start to finish. I sent one receipt and never thought about it again.”
PRPriya RamaneCommerce retailer · Portland, OR
PLACEHOLDER
“Same team for our storefront, our website and our ACH billing. One phone number for everything.”
MWMarcus WhitfieldProperty manager · Nashville, TN
How it works

From application to deposit, one team.

01
Apply
Complete the application online.
02
Underwriting
Our in-house team reviews your business.
03
Boarding
We set up your account and equipment.
04
Go live
Start taking cards and ACH in every channel.
05
Ongoing support
The same team, 24/7/365, for as long as you're with us.
Questions

Common questions about support.

Don't see yours? Call 310.997.0100 and ask.

Is support really available 24/7?+

Yes. Our customer service team is available 24 hours a day, 7 days a week, 365 days a year.

Who handles my chargebacks?+

Our own in-house team processes and manages chargebacks for you.

Can you help with my gateway or POS integration?+

Yes. Our technical services team supports integrations across terminals, POS systems and the major payment gateways.

Do I get the same team for cards and ACH?+

Yes. Cards and ACH run on one platform, supported by one team.

Who reviews my application?+

Underwriting is done in-house, by our own staff.

Need help right now?

Our team is available 24/7/365.

310.997.0100 Apply online